Overview

This integration is intended for customers who have Splunk On-Call set up as the primary alerting and on-call management system.

Use Cases

The integration between Fylamynt and Splunk On-Call lets you:

• Get a list of services offered by Splunk On-Call to ingest alerts.

• Run remediation/enrichment workflows in Fylamynt, when an alert is triggered.

Configure Splunk On-Call in Fylamynt

• Navigate to Settings > Integrations > Splunk On-Call (VictorOps).

• Click Add integration to create and configure a new integration instance.

Details needed to set up Splunk On-Call (VictorOps) instance in Fylamynt:

Webhook is used to fetch alerts from Splunk On-Call (VictorOps) in real-time. You can also Enable / Disable Splunk On-Call (VictorOps) Webhook.

Follow the steps listed below in your Splunk On-Call (VictorOps) Account and get the desired parameters to enter in Fylamynt.

1. In your Splunk On-Call Account, go to "Integrations "-->" API"

• "Activate API" if API Access if OFF, else copy the available API ID and API Key.

• Add the API ID and API Key details to the "Authorize Fylamynt" panel.

2. Now setup Splunk On-Call to Fylamynt Outgoing Webook from"Integrations" --> "Outgoing Webhook"​

"Add Webhook" with below details: -- Event: Select "Incident-Triggered" from dropdown -- Method: POST -- Content Type: application/json -- Custom Headers: Key: x-api-key Value: add "Webhook API Key Value" from right side panel --To: Copy webhook URL from "Webhook URL" in right side panel --Payload: Copy below to Payload section

{
  "INCIDENT.INCIDENT_ID": "${{INCIDENT.INCIDENT_ID}}",
  "INCIDENT.INCIDENT_NAME": "${{INCIDENT.INCIDENT_NAME}}",
  "INCIDENT.CURRENT_PHASE": "${{INCIDENT.CURRENT_PHASE}}",
  "INCIDENT.ENTITY_TYPE": "${{INCIDENT.ENTITY_TYPE}}",
  "INCIDENT.SERVICE": "${{INCIDENT.SERVICE}}",
  "INCIDENT.ENTITY_STATE": "${{INCIDENT.ENTITY_STATE}}",
  "INCIDENT.POLICIES_PAGED.0.POLICY.NAME": "${{INCIDENT.POLICIES_PAGED.0.POLICY.NAME}}",
  "INCIDENT.POLICIES_PAGED.0.TEAM.NAME": "${{INCIDENT.POLICIES_PAGED.0.TEAM.NAME}}",
  "INCIDENT.MONITOR_TYPE": "${{INCIDENT.MONITOR_TYPE}}",
  "INCIDENT.MONITOR_NAME": "${{INCIDENT.MONITOR_NAME}}"
}

Instructions to get Fylamynt "Webhook API Key value": Under Authorize Fylamynt, choose one of the Webhook API Key Name from the dropdown, and the corresponding Webhook API Key Value should be shown. If no options are available for the Webhook API Key Name, first go to Settings --> API Keys --> Manage Keys to Create a New API Key

Integration Actions

You can add these actions in Fylamynt workflow builder, as part of your workflow.

1. ​Splunk On-Call Alert (Trigger)​

2. ​Splunk On-Call Reroute Incident​

3. ​Splunk On-Call Resolve Incident​

1. Splunk_On_Call Alert

Integration node to trigger Workflow with a selected Splunk On-Call team and escalation policy

Input

Output

Action Example

• Select Splunk On-Call team name

• Select Splunk On-Call escalation policy

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2. Splunk On Call Reroute Incidents

Integration node to re-route selected Splunk On-Call incidents

Input

*target_policies and/or target_policies has to be selected as mandatory for Reroute incidents action.

Output

Action Example

• Select Alias, Splunk On-Call Username and provide one or more Splunk On-Call incident numbers

• Select one or more target users to re-route Splunk On-Call incident

• Select one or more escalation policies to re-route Splunk On-Call incident

​

3. Splunk On Call Resolve Incidents

Integration node to resolve selected Splunk On-Call incidents

Input

Output

Action Example

• Select Alias, Splunk On-Call Username, Splunk On-Call Incident numbers

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