PagerDuty

Use the PagerDuty integration to standardize and speed up resolution of various cloud alerts.

Overview

PagerDuty does an excellent job in aggregating data from myriad monitoring tools and creating actionable insights in the form of incidents. Using PagerDuty with Fylamynt for incident response in a completely automated fashion is the match we all need today. To access this, users can tap into the real-time PagerDuty intel with the workflow automation features of Fylamynt to improve full-stack visibility and accelerated incident response.

Use Cases

The integration between Fylamynt and PagerDuty lets you:

  • Ingest incidents from PagerDuty those are collected from various monitoring tools and grouped into actionable insights.

  • Leverage automated workflows in Fylamynt and create incident response best practices to reduce MTTR.

  • Access hundreds of Fylamynt’s third-party integration actions to coordinate response across multiple cloud infrastructure functions such as AWS, GCP and Azure.

To find out more about this integration, please refer to the following blog and video.

Configure PagerDuty in Fylamynt

  • Navigate to Settings > Integrations > PagerDuty.

  • Click Add integration to create and configure a new integration instance.

Details needed to set up PagerDuty instance in Fylamynt:

Parameter

Description

Required

PagerDuty API Token

True

PagerDuty Webhook URL

True

Webhook API Key Name

True

Webhook is used to fetch alerts from PagerDuty in real-time. You can also Enable / Disable PagerDuty Webhook.

Follow the steps listed below in your PagerDuty Account and get the desired parameters to enter in Fylamynt.

  • In your PagerDuty Account, go to "DEVELOPER TOOLS" --> "API Access".

  • Create a new API Key and copy the "API Key" generated to the "PagerDuty API Token" field in Fylamynt.

  • Now setup PagerDuty - Fylamynt workflow trigger (webhook) with below steps

    • Go to PagerDuty Services --> Service Directory

    • Select any existing PagerDuty Service and go to IntegrationsIn Extensions and Add-Ons of Integrations, click on Add or manager extensions and Select "Generic V2 Webhook" type.

    • Add below details to New Extension --> Generic V2 Webhook

      • URL:

        • copy URL from the "PagerDuty Webhook URL" in the right panel

      • Custom Headers:

        • Header Name: x-api-key

        • Header Value: add "Webhook API Key value" from right side panel

      • Instructions to get Fylamynt " Webhook API Key value":

        • Under Authorize Fylamynt, choose one of the Webhook API Key Name from the dropdown, and the correspondingWebhook API Key Value should be shown. If no options are available for the Webhook API Key Name, first go to Settings --> API Keys --> Manage Keys to Create a New API Key.

Integration Actions

You can add these actions in Fylamynt workflow builder, as part of your workflow.

1. PagerDuty Alert

Integration node to trigger Workflow with a selected PagerDuty service

Input

Parameter Name

Description

Required

Select Service

Select a PagerDuty service to fetch alerts in Fylamynt

True

Output

Parameter Name

Type

Description

Output

Object

JSON of the incoming PagerDuty Alert

Action Example