PagerDuty

Use the PagerDuty integration to standardize and speed up resolution of various cloud alerts.

Overview

PagerDuty does an excellent job in aggregating data from myriad monitoring tools and creating actionable insights in the form of incidents. Using PagerDuty with Fylamynt for incident response in a completely automated fashion is the match we all need today. To access this, users can tap into the real-time PagerDuty intel with the workflow automation features of Fylamynt to improve full-stack visibility and accelerated incident response.

Use Cases

The integration between Fylamynt and PagerDuty lets you:

• Ingest incidents from PagerDuty are collected from various monitoring tools and grouped into actionable insights.

• Leverage automated workflows in Fylamynt and create incident response best practices to reduce MTTR.

• Access hundreds of Fylamynt’s third-party integration actions to coordinate response across multiple cloud infrastructure functions such as AWS, GCP, and Azure.

To find out more about this integration, please refer to the following blog and video.

Configure PagerDuty in Fylamynt

• Navigate to Settings > Integrations > PagerDuty.

• Configure a new integration instance.

Details needed to set up PagerDuty instance in Fylamynt:

Parameter	Description	Required
PagerDuty API Token	API Token obtained from PagerDuty	True
Webhook API Key Name	Fylamynt API Key name	True
PagerDuty Webhook URL	Fylamynt Webhook URL to be used by PagerDuty service	True

Webhook is used to fetch alerts from PagerDuty in real-time. You can also Enable / Disable PagerDuty Webhook.

Follow the steps listed below in your PagerDuty Account and get the desired parameters to enter in Fylamynt.

• In your PagerDuty Account, go to "DEVELOPER TOOLS" --> "API Access".

• Create a new API Key and copy the "API Key" generated to the "PagerDuty API Token" field in Fylamynt.

• Now configure PagerDuty - Fylamynt workflow trigger (webhook) with the below steps

  • Go to PagerDuty Services --> Service Directory

  • Select any existing PagerDuty Service and go to IntegrationsIn Extensions and Add-Ons of Integrations, click on Add or manager extensions and Select "Generic V2 Webhook" type.

  • Add below details to New Extension --> Generic V2 Webhook

    • URL:

      • copy URL from the "PagerDuty Webhook URL" in the right panel

    • Custom Headers:

      • Header Name: x-api-key

      • Header Value: add "Webhook API Key value" from the right-side panel

    • Instructions to get Fylamynt " Webhook API Key value":

      • Under Authorize Fylamynt, choose one of the Webhook API Key Name from the dropdown, and the corresponding Webhook API Key Value should be shown. If no options are available for the Webhook API Key Name, first go to Settings --> API Keys --> Manage Keys to Create a New API Key.

Integration Actions

You can add these actions in the Fylamynt workflow builder, as part of your workflow.

1. PagerDuty Alert Trigger

2. PagerDuty Create Incident

3. PagerDuty Resolve Incident

Pagerduty Alert Trigger

The integration node triggers the automatic execution of a workflow from a selected PagerDuty Service.

When creating a workflow, you are presented with a wizard to select the trigger type to use.

• On the workflow page, select New Workflow

• Enter the name of the Workflow.

• Select the PagerDuty trigger type.

• Click Create Workflow

• 

Configure the automatic execution of a workflow

To automatically run workflows with the PagerDuty Alert trigger, the incident type and assignment need to be configured. Follow the step-by-step instructions provided on the Incident Management - Automatic workflow execution page.

PagerDuty Create Incident

Use the action to create an incident in PagerDuty

Input

Parameter Name	Description	Required
Incident Title	Add a title for PagerDuty Incident	True
PagerDuty Service	Select a PagerDuty Service	True
Escalation Policy	Select a PagerDuty Escalation Policy	True
From User	The email address of a valid user associated with the PagerDuty account making the request	True

Output

Parameter Name	Type	Description
created_at	String	The date/time the incident was first triggered
incident_id	String	id of the incident
title	String	A succinct description of the nature, symptoms, cause, or effect of the incident
incident_number	Integer	The number of the incident. This is unique across your account
status	String	The current status of the incident

Action Example

• Drag and drop the PagerDuty Create Action node onto the Workflow Editor Canvas

• Select the Action node

• Provide Incident title

• Select PagerDuty service from the dropdown

• Select Escalation Policy from the dropdown

• Select the User to create PagerDuty incident

PagerDuty Resolve Incident

Use the action to resolve an incident in PagerDuty

Input

Parameter Name	Description	Required
PagerDuty Incident Id	ID of PagerDuty incident	True
From User	The email address of a valid user associated with the PagerDuty account making the request	True
Add Note	Add a note or resolve message to incident	False

Output

Parameter Name	Type	Description
incident_id	String	id of the incident
title	String	A succinct description of the nature, symptoms, cause, or effect of the incident
incident_number	Integer	The number of the incident. This is unique across your account
status	String	The current status of the incident

Action Example

• Drag and drop the PagerDuty Resolve Action node onto the Workflow Editor Canvas

• Select the Action node

• Provide the PagerDuty Incident ID

• Select the User

• Optionally, add a note